Cancellations and returns
In the unlikely event that you are not satisfied with your purchase for any reason, you have the right to cancel your order within 14 working days from the day after the date of delivery. To exercise your right of cancellation you must give written notice by post or email, giving details of goods ordered and the delivery details. In the case of returns, we transfer the money paid by the client for the purchase to the same account from which we received payment, within a period of 2 weeks. The cost of transport is not subject to reimbursement.
For further details of how to return goods please contact our customer care team on email@example.com
All non faulty goods must be returned within 14 working days starting from the day after receipt of the goods, and we ask that all goods are returned safely and in their original packaging. Please note that if you do not want to return the goods using your own method a collection charge will be implemented for all non faulty returns, and that this must be paid prior to any collection being processed. Returns outside 14 days will not be accepted. Any returns notified after 14 days will not be accepted. On cancellation for any reason, you must return the goods at your own cost unless we agree otherwise or we confirm that you may dispose of the goods. Where the goods are being returned because they are faulty, incorrect or damaged then we will meet the cost of the return to an appropriate value, but we ask that you allow us to suggest a courier. For any other problems and for filing claims, please contact us firstname.lastname@example.org.
All damages must be reported within 14 days of receipt, outide of this timescall may incur additional charges to you (the customer) to rectify the situation. Electronic images (evidence) will be requested and failiure to supply relevant information may extend the timescale of this being resolved.